We know sometimes a problem may occur though we inspect all items before shipment carefully, we will firstly need your cooperation to fix it and we will tell you how to fix it, if you can not do it, please contact us firstly before you return the goods, we will give you a RMA then you can return it. If not, we may not know which package is yours.
We inspect all returned items when they arrive at our processing facility. We'll refund the full cost of the merchandise charges if your return is a result of our error or defective product within 7 days since you signed for the items.
If you return an item that shows signs of wear, we will issue a partial refund minus. Products decrease in value over time. Therefore, we reduce refunds for returns for non-quality reason.
You can expect your refund within three weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate three weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
Customers are suggested to know your importing rules before you buy, especially for some countries with strict importing rules. If for any case there's a problem in your customs, we will do our best to help you, but please note that it's buyers' responsibility to undertake the loss if caused, because it's your importing rules in your country, that's beyond our control.
We don't provide installation manual as we highly suggest customers asking a professional mechanic to install our units, we can not guarantee if you can install it sucessfully or not, in case you failed to install it, please don't blame to us, it's better to ask a professional mechanic to install it for you, what we can help is giving some advices but not a detailed manual, so in case you failed to install it, return is not available.
Please understand that if buyers don't like the product(not for product problems) when receive the product but not for our faults, returning is not acceptable. After processing the order, if you still prefer to cancel the order, please note that there's 10% handling fees(minimum 10USD) caused, because after processing the order and then you don't need it, we have to store it in the warehouse, please understand.