We know sometimes a problem may occur though we inspect all items before shipment carefully, we will firstly need your cooperation to fix it and we will tell you how to fix it, if you can not do it, please contact us firstly before you return the goods, we will give you a RMA then you can return it. If not, we may not know which package is yours.
We inspect all returned items when they arrive at our processing facility. We'll refund the full cost of the merchandise charges if your return is a result of our error or defective product within 7 days since you signed for the items. Please note returning is only available within 7 days after you signed for the package, after 7 days in case there's a problem we can repair for free, we will double test every item before the shipment to make sure it works well.
If you return an item that shows signs of wear, we will issue a partial refund minus. Products decrease in value over time. Therefore, we reduce refunds for returns for non-quality reason.
You can expect your refund within three weeks after shipping your package back to us. In many cases you will receive a refund sooner, but we estimate three weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
Customers are suggested to know your importing rules before you buy, especially for some countries with strict importing rules. If for any case there's a problem in your customs, we will do our best to help you, but please note that it's buyers' responsibility to undertake the loss if caused, because it's your importing rules in your country, that's beyond our control.
We don't provide installation manual as we highly suggest customers asking a professional mechanic to install our units, we can not guarantee if you can install it sucessfully or not, in case you failed to install it, please don't blame to us, it's better to ask a professional mechanic to install it for you, what we can help is giving some advices but not a detailed manual, so in case you failed to install it, return is not available.
Please understand that if buyers don't like the product or do not need the product(not for product problems, just from buyer's reasons) but not for our faults, returning is not acceptable, because most of our products are custom made for specific cars, and we only start to produce after confirmation of the order. If the package has not been shipped but the order is under processing, if you still prefer to cancel the order, please note that there's 10% handling fees(minimum 10USD) caused, because we only start to produce the product after confirmation of the order and after processing the order and then you don't need it, we have to store it in the warehouse, please understand.
For any buyers who want to place an order on Cars-electronics.com should agree with our return policy, thanks for your understanding.